Mastering Incident Management: A Practical Guide
Mastering Incident Management: A Practical Guide In today’s fast-paced digital world, disruptions to IT services can have a significant impact on an organization’s operations. Effective incident management is crucial for minimizing downtime and ensuring business continuity. This post provides a practical guide to incident management, covering key concepts, prioritization, escalation, and best practices. Defining Incidents, Problems, and Requests It’s essential to distinguish between incidents, problems, and requests: Incident: An incident is a single, unplanned event that disrupts or reduces the…